Refund policy
eturn and Refund Policy
M&CH Jerseys
Last Updated: May 2026
1. Overview
At M&CH Jerseys, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the conditions under which you may return products and receive refunds.
2. Accepted Returns
We accept returns ONLY in the following cases:
2.1 Wrong Order Received
If you received an incorrect item or order, we will process a full refund or replacement at no cost to you.
2.2 Item Not in Good Shape
If the item arrives in poor condition (tears, stains, defects in manufacturing), we will provide a full refund or replacement.
2.3 Item Damaged
If the item is damaged during shipping, we will provide a full refund or replacement with prepaid return shipping.
3. Non-Returnable Items
We DO NOT accept returns in the following cases:
3.1 Incorrect Size Selection
⚠️ IMPORTANT: The customer is responsible for choosing the correct size. We do not accept returns due to incorrect size selection. Please consult our Size Guide before purchasing.
3.2 Change of Mind
Items purchased in error or due to change of mind are not returnable.
3.3 Worn or Washed Items
Items that have been worn, washed, or used are not returnable.
3.4 Missing Original Tags
Items without original tags attached are not returnable.
3.5 Items Not in Original Condition
Items that have been altered, customized, or damaged by the customer are not returnable.
4. Return Conditions
To be eligible for a return, items must meet ALL of the following conditions:
•✓ Item must be unworn and unwashed
•✓ Original tags must be attached
•✓ Item must be in original, resaleable condition
•✓ Return must be initiated within 30 days of purchase
•✓ Return must fall into one of the accepted categories (wrong order, not in good shape, damaged)
5. How to Request a Return
Step 1: Contact Us
Message us on WhatsApp with:
•Your order number
•Photos of the item showing the issue
•Brief description of the problem
WhatsApp: +966562210692
Step 2: Review and Approval
We will review your case and photos. We'll respond within 24-48 hours to approve or deny your return request.
Step 3: Return Instructions
If approved, we'll provide:
•Return shipping address
•Return authorization number
•Any additional instructions
Step 4: Ship Your Item
Ship the item using the provided instructions. Please keep your tracking number.
Step 5: Refund Processing
Once we receive and inspect your return:
•We verify the item meets return conditions
•We process your refund within 7 business days
•Refund will be credited to your original payment method
•You'll receive a confirmation email
6. Refund Timeline
|
Step
|
Timeline
|
|
Contact us
|
Immediate
|
|
Approval response
|
24-48 hours
|
|
Ship item to us
|
Your choice
|
|
Delivery to us
|
7-28 days (depending on location)
|
|
Inspection
|
2-3 business days
|
|
Refund processed
|
7 business days after receipt
|
|
Total
|
Up to 45 days
|
7. Refund Amount
Full Refund
You will receive a full refund of the purchase price if:
•Item was wrong order
•Item arrived damaged
•Item arrived in poor condition
Partial Refund
We may issue a partial refund if:
•Item has minor defects not visible in photos
•Item has manufacturing flaws
No Refund
No refund will be issued if:
•Item doesn't meet return conditions
•Return is outside 30-day window
•Item shows signs of wear or washing
8. Return Shipping
For Valid Returns
For returns due to our error (wrong order, damaged, poor condition), we will provide:
•Prepaid return shipping label
•Free return shipping to us
For Other Returns
If the return doesn't qualify under our policy, you are responsible for return shipping costs.
9. Exchanges
Free Exchanges Available For:
•Different size (if item is unworn with tags attached)
•Different color (if item is unworn with tags attached)
•Different product (if item is unworn with tags attached)
Exchange Process:
1.Contact us on WhatsApp with your request
2.We'll provide exchange instructions
3.Ship the original item to us
4.We'll ship the replacement item to you
5.Prepaid shipping label provided for your return
10. Damaged Items During Shipping
If your item arrives damaged:
1.Document the damage with photos
2.Contact us immediately on WhatsApp with photos
3.Do not discard packaging - keep it for inspection
4.We will:
•Investigate the damage
•Provide a full refund or replacement
•Arrange prepaid return shipping if needed
11. Lost or Stolen Packages
If Your Package is Lost:
•Contact us within 30 days of the expected delivery date
•Provide your order number and tracking information
•We will investigate with the shipping carrier
•If lost in transit, we will provide a replacement or refund
If Your Package is Stolen:
•We are not responsible for packages stolen after delivery
•Please file a claim with your local authorities
•Contact your shipping carrier for theft claims
12. International Returns
For international customers:
•Return shipping is the customer's responsibility
•Prepaid labels may not be available for all countries
•Returns must still meet all conditions
•Refunds will be processed in USD
•Currency conversion fees may apply to your refund
13. Special Circumstances
Defective Items
If you receive a defective item due to manufacturing:
•Full refund or replacement provided
•No questions asked
•Free return shipping
Wrong Item Shipped
If we shipped the wrong item:
•Full refund or replacement provided
•Free return shipping
•We cover all costs
Quality Issues
If the item has quality issues not visible in photos:
•Contact us with photos
•We'll review and determine eligibility
•Full or partial refund may be issued
14. Refund Methods
Refunds will be credited to:
•Original payment method (Visa, Mastercard, PayPal, etc.)
•Same account used for purchase
•Within 7 business days of approval
Processing Times by Payment Method:
|
Payment Method
|
Processing Time
|
|
Credit/Debit Card
|
5-10 business days
|
|
PayPal
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3-5 business days
|
|
Apple Pay
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5-10 business days
|
|
Google Pay
|
5-10 business days
|
15. Contact Information
For return requests, questions, or concerns:
Response Time: 24-48 hours
16. Policy Changes
We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our store constitutes acceptance of the updated policy.
17. Exceptions
M&CH Jerseys reserves the right to refuse returns or refunds in cases of:
•Abuse of return policy
•Fraudulent claims
•Excessive returns
•Returns outside stated timeframes
18. Disputes
If you have a dispute regarding a return or refund:
1.Contact us on WhatsApp with details
2.We'll work to resolve the issue within 7 business days
3.If unresolved, you may file a dispute with your payment provider
Questions?
If you have any questions about our Return and Refund Policy, please contact us:
We're here to help!
M&CH Jerseys
"Wear Your Passion"