Refund policy

Return & Refund Policy

At MCHJERSEYS, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us so we can help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unworn.
• Be unwashed and in its original condition.
• Include all original tags and packaging, when applicable.
• Be returned with proof of purchase or your order number.

Incorrect Size Selection

Please carefully check our size guide before placing your order.

Returns or refunds are not accepted when the customer selects the wrong size, provided that the size sent matches the size ordered.

If you are unsure about your size, please contact us before placing your order and we will be happy to assist you.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number.
• Clear photos of the item received.
• Photos showing the issue or damage.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, partial refund, or full refund depending on the circumstances.

Returns Due to Customer Preference

If you wish to return an eligible item for reasons other than damage or an incorrect item, you are responsible for the return shipping costs.

The original shipping fee is non-refundable unless the return is due to an error on our part.

Return Shipping

For returns caused by an error on our part, such as sending the wrong item or a damaged item, we will work with you to resolve the issue and cover the applicable return shipping costs.

For returns requested for other reasons, the customer is responsible for the return shipping cost.

We recommend using a trackable shipping service when returning an item.

MCHJERSEYS is not responsible for returned packages that are lost during transit without valid tracking.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

Exchanges

If you received the wrong or damaged item, please contact us before sending anything back. We will review the situation and provide instructions for a replacement or another appropriate solution.

Non-Returnable Items

Items cannot be returned if they have been:

• Worn or used.
• Washed.
• Damaged after delivery by the customer.
• Modified or customized by the customer.

Contact Us

If you have any questions about returns or refunds, please contact us through the contact information available on our website.

Please include your order number when contacting us so we can assist you as quickly as possible.