Shipping policy
M&CH Jerseys
Last Updated: May 2026
1. Shipping Regions
We ship to the following regions and countries:
1.1 All European Countries
1.2 North America
•United States (all 50 states)
•Canada (all provinces)
1.3 South America
•Brazil
•Argentina
1.4 Central America and Mexico
•Mexico
1.5 Oceania
•Australia
2. Shipping Rates
2.1 Standard Shipping Rate
$10.00 USD - Flat rate to all regions
This rate applies to all orders regardless of:
•Order value
•Number of items
•Destination country
•Item weight
2.2 Shipping Rate Includes
•Packaging and handling
•Tracking number
•Insurance during transit
•Delivery to your address
3. Processing Time
3.1 Order Processing
Orders are processed within 24 hours of purchase, excluding weekends and holidays.
3.2 Processing Hours
•Monday to Friday: 24-hour processing
•Saturday and Sunday: No processing (orders process on Monday)
•Holidays: No processing (orders process on next business day)
3.3 Expedited Processing
Standard processing applies to all orders. We do not offer expedited processing at this time.
4. Delivery Time
4.1 Standard Delivery
12-28 business days depending on destination
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Region
|
Estimated Delivery
|
|
Europe
|
12-18 business days
|
|
United States
|
12-20 business days
|
|
Canada
|
14-22 business days
|
|
Brazil
|
18-28 business days
|
|
Argentina
|
18-28 business days
|
|
Mexico
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14-24 business days
|
|
Australia
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18-28 business days
|
4.2 Delivery Timeframe
•Delivery times are estimates only
•We do not guarantee specific delivery dates
•Delays may occur due to customs, weather, or carrier issues
•Delivery times do not include weekends or holidays
5. Tracking
5.1 Tracking Information
All orders include a tracking number that allows you to monitor your shipment.
5.2 Tracking Number Delivery
•Tracking numbers are sent via email
•Email is sent within 24 hours of shipment
•Check your spam folder if you don't receive the email
•Tracking number is also available in your account
5.3 Tracking Your Order
•Visit the shipping carrier's website
•Enter your tracking number
•View real-time delivery updates
•Receive delivery notifications
5.4 Shipping Carriers
We use reliable international shipping carriers including:
•DHL
•UPS
•FedEx
•Local carrier services
6. Shipping Address
6.1 Address Requirements
Your shipping address must include:
•Full name
•Street address
•City
•State/Province
•Postal code
•Country
6.2 Address Accuracy
•Verify your address before checkout
•Incorrect addresses may cause delays
•We are not responsible for delivery to incorrect addresses
•Contact us immediately if you need to change your address
6.3 Address Changes
•Address changes must be requested within 24 hours of purchase
•Contact us on WhatsApp: +966562210692
•We will attempt to update the address with the carrier
•Changes after shipment may not be possible
7. Customs and Duties
7.1 International Orders
For international shipments:
•Customs duties and taxes may apply
•You are responsible for paying customs fees
•Customs fees are not included in shipping cost
•Customs delays may occur
7.2 Customs Declaration
•All packages include customs declaration
•Items are declared at actual value
•Customs may require additional documentation
•Contact customs if you have questions
7.3 Customs Delays
•Customs clearance may take 2-7 business days
•We are not responsible for customs delays
•Contact the carrier if your package is delayed in customs
•Provide customs with any requested documentation
8. Delivery Confirmation
8.1 Delivery Notification
•You'll receive an email when your package is delivered
•Tracking information will show delivery status
•Signature may be required for certain orders
8.2 Proof of Delivery
•Carrier provides proof of delivery
•Delivery confirmation is available in tracking
•Photos may be taken upon delivery
•Contact carrier if you don't receive confirmation
9. Lost or Damaged Packages
9.1 Lost Packages
If your package doesn't arrive within the estimated timeframe:
1.Wait 30 days from the expected delivery date
2.Contact us on WhatsApp: +966562210692
3.Provide order number and tracking information
4.We will investigate with the shipping carrier
5.We will provide replacement or refund
9.2 Damaged Packages
If your package arrives damaged:
1.Document the damage with photos
2.Contact us immediately on WhatsApp: +966562210692
3.Do not discard packaging or contents
4.We will investigate and provide replacement or refund
5.Keep packaging for carrier inspection if needed
9.3 Stolen Packages
•We are not responsible for packages stolen after delivery
•File a claim with local authorities
•Contact the shipping carrier for theft claims
•Provide police report if available
10. Signature Requirements
10.1 Signature Upon Delivery
Some orders may require a signature upon delivery:
•High-value orders
•International shipments
•Orders to certain addresses
10.2 If You're Not Home
•Carrier will leave a notice
•You can reschedule delivery
•You can pick up at carrier location
•Contact carrier for options
11. Package Insurance
11.1 Included Insurance
All shipments include basic insurance coverage:
•Covers loss during transit
•Covers damage during transit
•Does not cover theft after delivery
•Coverage amount equals order value
11.2 Insurance Claims
•File claim with shipping carrier
•Provide proof of damage or loss
•We can assist with claim process
•Claims typically processed within 30 days
12. Special Handling
12.1 Fragile Items
All jerseys are packed carefully:
•Protective packaging used
•Items wrapped securely
•Boxes reinforced for protection
•Tracking provided
12.2 Weather-Related Delays
•Extreme weather may delay shipments
•Carriers may suspend service temporarily
•We are not responsible for weather delays
•Delays typically resolved within 3-5 days
12.3 Holiday Delays
•Shipments may be delayed during holidays
•Carriers may have reduced service
•Processing may be delayed
•Plan accordingly during peak seasons
13. Return Shipping
13.1 Return Shipping for Valid Returns
For returns due to our error:
•We provide prepaid return shipping label
•Return shipping is free to you
•Use provided label to return item
•Keep tracking number for reference
13.2 Return Shipping for Other Returns
For returns that don't qualify under our policy:
•You pay for return shipping
•Use your preferred carrier
•Ship to address we provide
•Keep tracking number
13.3 Return Shipping Address
Return address will be provided when return is approved:
•Contact us on WhatsApp: +966562210692
•We'll provide return address and instructions
•Use tracking for your return shipment
•Notify us when return is shipped
14. Shipping Restrictions
14.1 Items We Cannot Ship
We cannot ship to:
•Military addresses (APO/FPO)
•P.O. boxes (for some carriers)
•Territories outside our shipping regions
•Addresses we cannot verify
14.2 Prohibited Items
We do not ship:
•Hazardous materials
•Restricted items
•Counterfeit items
•Stolen merchandise
15. Shipping Delays
15.1 Common Causes of Delays
•Customs clearance
•Weather conditions
•Carrier delays
•Address verification
•High shipping volume
•Holiday periods
15.2 If Your Order is Delayed
1.Check tracking information
2.Wait for carrier update
3.Contact carrier if severely delayed
4.Contact us if delay exceeds 30 days
5.We'll investigate and provide resolution
16. Shipping Cost Calculation
16.1 Shipping Cost
•Flat rate: $10.00 USD
•Applies to all orders
•No additional charges
•Includes tracking
16.2 What's Included
•Packaging materials
•Handling and processing
•Tracking number
•Basic insurance
•Delivery to your address
16.3 What's Not Included
•Customs duties and taxes
•Signature fees (if applicable)
•Delivery confirmation (if requested)
•Special handling fees
17. Free Shipping Offer
17.1 Current Offer
Free shipping on orders with 2 or more items (when applicable)
17.2 Eligibility
•Order must contain 2+ items
•Offer applies to all regions
•Cannot be combined with other offers
•Offer subject to change
18. Shipping to Multiple Addresses
18.1 Multiple Shipments
If you want to ship to multiple addresses:
•Place separate orders
•Each order has separate shipping cost
•Each order processed independently
•Tracking provided for each order
18.2 Bulk Orders
For bulk orders:
•Contact us on WhatsApp: +966562210692
•We may offer special shipping rates
•Discuss options for large orders
•Custom arrangements available
19. Contact Information
For shipping questions or concerns:
Response Time: 24-48 hours
20. Policy Updates
We may update this Shipping Policy at any time. Changes will be:
•Posted on this page
•Effective immediately upon posting
•Notified via email for significant changes
•Your continued use constitutes acceptance